noraclimb.com Return and Refund Policy
Welcome to noraclimb.com! We want you to be completely satisfied with your Outdoor and Travel gear purchase. If for any reason you are not happy with your order, we are here to help.
Returns
To initiate a return, please email us at [email protected] within 30 days of receiving your item. Please include your order number and the reason for the return in your email.
- Items must be unused, in the same condition that you received them, and in their original packaging.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
- We recommend using a trackable shipping service for returns to ensure they reach us safely.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment providers policies.